"Libby's English" is committed to providing professional and high quality editing at affordable prices. These Terms and Conditions set out both what you can expect from my services and your responsibilities when working with me.
By using the "Libby's English" website, you accept the following Terms and Conditions. "Libby's English" retains sole discretion to modify or revise these Terms and Conditions at any time by updating the content of this page. I take all care to ensure that the information on our website is correct but I do not guarantee its accuracy. "Libby's English" shall not be held liable for any loss or damage resulting from inaccuracies or omissions in my website information (or any hyperlinked website).
The client bears full and absolute responsibility for:
The content, presentation, quality, final use and submission of all documents
Their decision to implement any changes, copy edits or corrections suggested by "Libby's English".
Research and originality of all material provided to "Libby's English".
Final grades received by all documents edited by "Libby's English", acknowledging that grades are allocated on the basis of factors and opinions outside our control
Keeping backup copies of all material provided to "Libby's English".
Obtaining a specific quotation for their document or project prior to paying and submitting the editing project to "Libby's English".
Providing a functional email address to receive communication and completed work from "Libby's English".
Providing final sign off of work completed by "Libby's English". If we have not heard from you within seven days of returning your edited document (or 14 days for a document of over 50,000 words), we assume you have approved our work and we bear no further responsibility for same.
Making full payment to "Libby's English" for your project before editing commences (unless "Libby's English" has agreed to provide you with an invoice that your university can pay within 30 days)
Making full payment to "Libby's English" for your project within 30 days if I have agreed that you do not need to make payment upfront and have invoiced you instead.
"Libby's English":
Will take all reasonable steps to ensure editing is accurate and of high quality
Guarantees all editing will be delivered by the deadline agreed between "Libby's English" and the client at the start of the project
Does not guarantee improved grades, successful grades or acceptance of content for publication and cannot be held liable for lack of same
Does not guarantee that editing will result in ‘perfect’ or ‘error free’ work; I do not guarantee to remove 100 per cent of errors
Keeps all client information strictly confidential and retains such information solely for the purposes of carrying out editing as commissioned by the client. Clients may request that documents be destroyed after a job has been completed. If this instruction is not received "Libby's English" may retain a copy of your documents for backup purposes only. No information will be passed to third parties, unless at the express request of the client.
Bears no responsibility whatsoever for any circumstances beyond our control that prevent me from completing the project (e.g. power cuts/black-outs/the corruption of files). In these circumstances, "Libby's English" bears sole discretion to award clients a refund of monies paid.
Bears no responsibility whatsoever for bugs or file corruptions that cause problems or changes in documents (often in relation to formatting/layout), including those that occur after I have returned the edited document, as these are outside of our control. I will assist clients to rectify these problems to the best of our ability
Reserves the right to refuse to quote for or to accept work that "Libby's English":
deems to be offensive or objectionable;
suspects to be plagiarised; and/or
considers cannot be completed before the client’s deadline
Will not edit work that has been plagiarised. If in the course of editing we determine that sections of a document have been plagiarised, these sections will not be edited. Plagiarism is presenting the words or ideas of others as if they were your own (for example, copying the work of another author word for word without indicating that it is a direct quotation). Clients will be notified of sections that I deem to have been plagiarised and advice will be given on how the client can rectify the situation. The client is not entitled to a refund regardless of the number of words contained in plagiarised sections that have not been edited because I will still have performed work in relation to these sections, in accordance with these terms and conditions.
Bears no responsibility for any errors or omissions arising because the client did not clearly communicate their requirements
Does not endorse the services, products or websites that are linked to our site
Shall have no liability for any indirect or consequential losses or expenses suffered by the users of this service however these may have been caused.
Will provide a refund of monies paid only in the event that the deadline agreed upon by the client and "Libby's English" the start of the project is not met, according to the conditions in the section ‘Delivery Guarantee’. Refunds are not provided in cases where the job has been completed and returned to the client on time.
When editing to conform to British/Australian English, unless the client specifically requests us to do otherwise, we follow the Australian Government Style Manual and the Macquarie Dictionary. When editing to conform to American English, unless the client specifically requests us to do otherwise, we follow the Chicago Manual of Style and the Merriam-Webster Dictionary.
Customer satisfaction guarantee
In almost all cases, clients of "Libby's English" are completely satisfied with our work the first time. However, if you contact me within seven days of receiving your edited document (or 14 days for a document of over 50,000 words), we will revise or clarify my work free of charge strictly providing that this work falls within the scope of the original project (i.e. I will not revise or edit altered or new content free of charge).
The presence of errors that require revision or correction does not indicate that I have not performed our service well or in accordance with these Terms and Conditions.
I do not automatically provide a complete re-edit for a document due to the presence of a small number of errors. Rather, I will work with you on the issues you identify until you are happy. Should you be concerned about the overall quality of the edit, you can request a complete re-edit. I will put the document through our quality management system to give it a quality score. If the quality score is lower than 90, I will provide a complete re-edit free of charge. If the quality score meets my high standards, I will simply work to correct and revise the errors you identify.
This guarantee does not imply that we will provide any refund on our service if you are unhappy. Rather, I will work with you to improve the document until you are happy.
Free revisions and corrections must be within the scope of the original job. I do not make revisions and corrections free of charge to aspects of the document that you change or new work that you include after I have returned the edited document to you. (If you make changes or write new material, you need to submit this to me for editing as a new job.)
The same condition applies to the formatting of your document. I will not make changes to formatting free of charge if you request changes that conflict with the original instructions you provided, or if corrections are required due to changes you have made to the document after receiving it back from me. Please also note that bugs and corruptions in Word files that cause problems with formatting are outside of my control and I do not take responsibility for issues with files that arise after I return them in these cases.
Delivery Guarantee
I am considered to have returned your document by the deadline if I have sent it to the email address you provided by the deadline stated in my Editing Job Confirmation email. Provided I have done this, I am not considered to have missed the deadline even if:
- your mailbox is unable to receive the email and I must resend it
- owing to the large size of the file, it does not download to your computer until after the deadline
- you have provided me with the incorrect email address and I need to resend the email
- I am returning the file via Dropbox (or similar system) and it does not download to your computer until after the deadline.
Indemnification
The client agrees to fully indemnify and hold "Libby's English", its editors, employees and contractors harmless from:
- any inaccurate or misleading statements, representations or information contained in the documents returned by "Libby's English".
- any inconsistencies in the quality, content, completeness, suitability, adequacy, sequence and accuracy of the clients’ documents
- any claim or demand, including reasonable fees and costs for the service of an attorney, or as may be made by any third party due to or arising from use of the service or website
- any violation by the client, or infringement of any intellectual property or other right of any person or entity by the client
Limitation of Liability
"Libby's English," its editors, employees and contractors are not liable for any damages that arise from our editing service, including:
- incidental
- indirect
- consequential
- special
- punitive
- exemplary, including lost revenues or profits, loss of business or loss of data
- any claim, loss or injury based on errors, omission, interruptions or any other inaccuracies (including, without limitation, as a result of any breach of warranty or other term of this agreement).
A client’s remedy for claim shall be limited to the amount they have paid to us, provided that proof of claim is demonstrated.
Contract termination
"Libby's English" reserves the right to terminate a project at any time for any reason.
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